FAQ

How do I get in contact with the support team?

Our support team is ready to help you Monday-Friday from 8am to 5pm. You can send us an email using the contact form here.

What's your return policy?

All Lumion products purchased from the official Amazon store is eligible for free returns within 30 days of purchase unless stated otherwise. To start a returns process please log i nto your Amazon Account and access your order to start your return process.

My case broke! Can I make a warranty claim for my case?

To start your warranty process, send us a direct message through your Amazon account and provide us with your order information and we’re happy to process a warranty claim for you. Only itesm directly purchased from Lumion are covered un der the Lumion Lifetime Warranty. Once your claim is apprvoed all you have to do is pay the shipping fee and a replacement case will be on its way to you!

Which case should I buy?

We carry a lot of cases so we understand sometimes it’s hard to know what to choose. Our cases fall into 5 main categories: protective, slim, clear, wallet, and card. To see more information on which of these categories is right for you head on over to our blog entry about case types:

What does it mean when your cases are Military Grade tested?

Yes, our protective cases are sent to the drop test labs with the actual phone and dropped from a height of 48 inches, 26 times on all surface angles to test their level of protection. The case passes if the phone is still in perfect working condition after these drops.

I'm a product reviewer! How can I get your products for review?

Thanks for your interest in our products! We’re happy to have you on board. Just fill out the contact form and our marketing team will be in contact with you regarding reviewing opportunities.

Do you ship internationally?

Our Lumion products are available on Amazon and ships to all

Do you offer wholesale or bulk pricing?

Yes. For more information about distribution fill out the contact form and our sales team will get back to you!