Our support team is ready to help you Monday-Friday from 8am to 5pm. You can send us an email using the contact form here.
All Lumion products purchased from the official Amazon store is eligible for free returns within 30 days of purchase unless stated otherwise. To start a returns process please log into your Amazon Account and access your order to start your return process.
Your item may qualify for one of our warranty policies!*
Items directly purchased from Lumion until January 15, 2018 (1/15/18) qualify for the Lumion Lifetime Warranty.
All items purchased after this date will fall under the Lumion 1-Year Limited Warranty.
To start your warranty process, send us a direct message through your Amazon account and provide us with your order information and we’re happy to process a warranty claim for you.
Once your claim is approved all you have to do is pay the shipping fee and a replacement case will be on its way to you!
*Only items directly purchased from Lumion qualify for a warranty policy.
We carry a lot of cases so we understand sometimes it’s hard to know what to choose. Our cases fall into 5 main categories: protective, slim, clear, wallet, and card. To see more information on which of these categories is right for you head on over to our blog entry about case types:
Yes, our protective cases are sent to the drop test labs with the actual phone and dropped from a height of 48 inches, 26 times on all surface angles to test their level of protection. The case passes if the phone is still in perfect working condition after these drops.
Thanks for your interest in our products! We’re happy to have you on board. Just fill out the contact form and our marketing team will be in contact with you regarding reviewing opportunities.
Our Lumion products are available on Amazon and ships to all
Yes. For more information about distribution fill out the contact form and our sales team will get back to you!